How long does it take to get there?
Monday through Thursday, orders are typically reviewed, packaged, and shipped out in a day. Orders placed over the weekend or after midnight on Friday will be shipped on Monday when the mail service resumes. If our doctors want additional information from you or if you (first-time buyers) take too long to validate your identification, there can be delays.
Your order will often arrive in one to two working days if you live in a large Australian city. It may take up to five business days for locations in rural or regional areas. You can use this Australia Post tool to determine how long it should take for your delivery to arrive. You can obtain a tracking number from your account page or by email once your product has been shipped. 4007 is the first number. https://www.auspost.com.au/parcels-mail/figure-out-postage-delivery-times
Is there a tracking number I can use?
You should immediately receive an email with your tracking number as soon as Australia Post picks up your parcel for delivery. Typically, it is approximately 6 p.m. AEST. Have you looked through your junk mail yet? Otherwise, you ought to have noticed this there. You can also view your most recent sales by going to "My Account" after logging in.
Do I need to sign for my package?
Yes, all orders must be paid for because of what's in them and the rules.
Your package will be sent to the post office and kept there for five business days if no one is home to accept it. The tracking number should be available online or you should receive a card. If it is not picked up within this window, it will be returned, and redelivery fees will apply. The total cost for both return and redelivery is $19.90.
How will my delivery proceed if I am not present at home?
Prescription medications, for example, require a person to be present to accept the package when it arrives. Regardless of whether it is a Regular or Express Post order, the driver will either attempt again or leave a card with instructions on where to pick up the box if no one is home when they arrive and there is nowhere safe or authorized to leave it.
The wrong item was sent to me.
If you received the incorrect item, go to Contact Us and select "Returns" from the drop-down option to begin the returns procedure. In order to expedite the processing of your return, please include as much information as possible.
Do you send to Post Office Boxes and mailboxes?
Currently, we are able to ship to PO Boxes and Parcel Lockers; however, you must ensure that the payment address you provide at checkout is your residential address. Cards will be in your PO box. This card will allow you to pick up your shipment at the post office. There is a time limit on how long the post office will hold onto your parcel. If you are late for the delivery, you could have to pay to have your package re-delivered.
Can I use the post office in my town as my delivery address?
Not immediately. Returning items delivered directly to the post office costs $19.90. Enroll in Australia Posts Parcel Collect so you can deliver your package to any Australian post office. Visit this Australia Post page to learn more: https://auspost.com.au/receiving/collection-points/choose-a-post-office-for-delivery.
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